Refund policy

No returns or exchanges

Every Teak Tale product is made from MDF and checked before dispatch. We do not accept returns or exchanges for change of mind, wrong size ordered or any other personal reason. Please read the product details and sizes carefully before you order.

Damaged in transit: we send a new product

If your product arrives damaged in transit, we will send you a new one at no extra cost. To claim this, we need a proper unboxing video.

  • Record one complete, unedited video starting from the sealed parcel, showing the shipping label, the opening of the box and the damaged product.
  • Contact us within 2 days (48 hours) of delivery with your order number, the unboxing video and clear photos of the damage.
  • Claims without an unboxing video, or reported after 2 days, cannot be accepted.

WhatsApp: +91 9358 322144 (chat only, no calls)
Email: teaktaleindia@gmail.com

Once your claim is approved, we dispatch the new product. If the same product is out of stock, we will offer another product of equal value or a refund.

Wrong product received

If you receive a different product from the one you ordered, contact us within 2 days of delivery with your order number, the unboxing video and photos. We will send the correct product.

Customised products

Customised and personalised products (with your name, text, photo or any custom detail) are made only for you, so they cannot be returned or exchanged. Please check spelling and details carefully before placing the order.

What is not covered

  • Damage caused after delivery through use, mishandling, moisture, water or direct sunlight.
  • Minor differences in colour or finish compared with photos, caused by screen settings or lighting.
  • Items bought on clearance or received as free gifts.

Order cancellation by Teak Tale

To protect genuine customers, we may hold or cancel an order in these cases:

  • Our payment gateway flags the order or payment as suspicious or fraudulent.
  • The customer has refused or not accepted delivery of an earlier order.
  • Cash on Delivery orders: we may call to confirm the order. If we cannot reach you after 2 attempts, or you do not confirm, the order is cancelled.
  • The product is unavailable or the delivery address is not serviceable.

If a prepaid order is cancelled by us, the full amount is returned to the original payment method within 5 to 7 business days.

Order cancellation by you

You can cancel an order before it is dispatched by messaging us on WhatsApp or email. Customised orders cannot be cancelled once production has started. Orders that have been dispatched cannot be cancelled.

Refunds

Refunds apply only when an order is delivered in damaged condition and the damage is confirmed with a complete unboxing video shared within 2 days of delivery. In that case we send a new product, or refund the amount if a replacement is not possible.

Refunds go back to the original payment method within 5 to 7 business days after approval. Your bank may take a little longer to show it. Cash on Delivery orders are refunded by bank transfer or UPI to details you share with us.

Refused or undelivered parcels

If a Cash on Delivery order is refused at the door, or a parcel returns to us because the address was incorrect or nobody was available, we may disable Cash on Delivery for future orders. For prepaid orders returned this way, shipping charges both ways are deducted from any amount returned to you.